304 North Cardinal St.
Dorchester Center, MA 02124
Complaints about customers receiving completely broken and improperly packaged copies of The Last of Us Part 1 Firefly Editions have begun to surface online. Those customers took to Twitter to explain their frustrations with the packaging and delivery of the Firefly Edition. Pictures were attached to their tweets showing the wear and tear on the packages, which damaged the box inside.
A customer who ordered the Firefly Edition said the envelope was too small without protection, resulting in it getting stuck in the box. They then proceeded to show more images of how the packaging affected the box.
While neither Naughty Dog nor Sony have publicly responded to these complaints, one customer did manage to get a response from PlayStation Support. They were told that there would be no replacements for the Firefly edition, and to make up for the damage they were offered a 20% voucher on a future game order, as well as an option for a refund.
The Last of Us Part 1 Firefly Edition costs $100 on the PlayStation Store and is already sold out. This edition includes the base game, a limited edition Steelbook case and The Last of Us: American Dreams Comics #1 – #4 with new cover art. Customers who purchase the Firefly edition will also receive early in-game unlocks, including increased crafting and healing skills, 9mm reload speed, weapon skins, and more.
The Last of Us Part 1 remake is available now on PlayStation 5, with a PC port announced for the future. In our hands on impressions of the game we said: “The core of The Last of Us is preserved in this remake, with tweaks that take the first draft created years ago, resulting in a final piece worth the steep price of $70.”
Related: The Last of Us Part I gets blazing 4K comparison videos for the original game