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Pokémon Scarlet and Violet have been out on the Nintendo Switch for a while now, and players have noticed a number of issues. Whether it’s a frame rate dropping quickly or a foot passing through the ground, these issues are hard to ignore. If you’re lucky, these issues will barely affect your travels around Paldea. If you’re less lucky, the immersion can quickly deteriorate and it doesn’t feel like a fun game anymore.
Related: Pokémon fans are outraged by Scarlet and Violet’s performance and lack of features
Some of these issues have been prominent enough that some players have demanded refunds. Some players decided to report issues to Nintendo and The Pokémon Company to see if there could have been a fix. But apparently neither Nintendo nor TPC have heard any complaints about the game’s performance of Pokémon Scarlet and Violet.
According to Reddit user u/efnfenthe recently contacted Nintendo support to report the various problems that had occurred in the game. During the discussion, the support technician on the other line mentioned that this complaint was the first of its kind. No one else had called in before then to report problems with Pokémon Scarlet and Violet.
While it’s true that most players won’t start calling Nintendo Support to report issues, it seems strange that a complaint wouldn’t have been reported sooner. Fans of the Pokémon series have created threads talking about the various problems they encounter, and several articles detailing these problems have appeared on various websites.
It’s possible that the technician who actually responded only heard about a performance issue for the first time during the call when he called Nintendo support. There are several service agents working in a team and the same person will not be on the other end when you call. They are also employees who go out of their way to make sure everyone is happy, and who probably weren’t involved in the game creation process from the start.
If you feel something needs to be done about Pokémon Scarlet and Violet’s performance issues, it might be time to call or send an email. If people really haven’t contacted Nintendo or TPC to report these issues, they may not be aware of them. But with enough points of contact, Nintendo and TPC won’t be able to stay silent, which should be the impetus for them to look again. Patches can help fix these issues, but it seems it’s up to players to point them out before they get fixed.